Frequently Asked Questions

General Frequently Asked Questions

Is there any minimum age for children to ice skate?

The minimum age for children is 3 and above. Children between 3-5 years old will need a parent/guardian to accompany them on ice.

What is the smallest and biggest skate boots size you have?

Our smallest skate boots is size Euro 24 and biggest skate boots is size Euro 47.

Do you have lockers to keep our personal belonging?

Yes, we do have lockers available at The Rink’s premises at a non-refundable, one-time usage fee of $2. Alternatively, you may rent our lockers at $50/month or $45/month (for 6 months rental & above).

It is my first time ice skating, what should I wear?

We recommend you to wear a winter jacket or a few layers of clothing, and long pants to stay warm and prevent injuries. Gloves & socks are compulsory to keep yourself warmth and prevent cuts. Wear thick calf socks to prevent abrasion from the skate boots (ankle socks are not recommended).

Do you think I need to rent a skating aid as it is my first time ice skating?

Yes, it is recommended to rent a skating aid. Our skating aids aim to assist you with balancing properly on ice, enabling you to practice your skating skills.

What is the difference between penguin, snowman and seal skating aids?

Penguin skating aids ($11 for 2-hour) are designed for children below 1.2m height and below 10 years old to help assist with their first steps onto the ice.

Snowman skating aids ($11 for 2-hour) are suitable for older children (above 10 years old) and adults.

Seal skating aids ($15 for 2-hour) are suitable for older children (above 10 years old) and adults, meant for 2 persons.

What are the dos and don’ts on ice?

DO’s

Store your valuables in the lockers. (Non-refundable fee of $2 per locker)
Ensure that your skate boots are fastened properly
Please enter and leave the ice rink via the gates at all times
Keep off the ice rink and stay behind the barriers during ice-resurfacing sessions
Skate in an anti-clockwise direction to prevent collision with other skaters
Protect your head if you fall. Alternatively, you can rent a helmet for $5 per 2-hour
Please be considerate to beginner skaters
Approach our friendly crew in blue polo tee should you require any assistance

DON’Ts

Do not skate if you are pregnant
Do not carry young children or babies while skating on ice surface
Do not skate under the influence of alcohol, drugs or when you are feeling unwell
Do not carry bags while skating as it may affect your balance. Do not carry any sharp objects when skating
Do not use mobile phones or music players while skating on ice. You can leave them in a locker. (Non-refundable fee of $2 per locker)
Do not skate at excessive speed
Do not jump, push or spin while on ice
Do not litter or throw objects on ice
Do not deface or dig holes on the ice surface
Do not conduct unauthorized coaching (remote/online/video assisted) within The Rink.
Do not exceed the skating duration of 2 hours
Playing any forms of games, illegal or dangerous stunts during public skating sessions other than those approved by The Rink is prohibited

Once I enter the admission gantry, can I leave the premise and re-enter again?

Each admission ticket allows for one-time entry into The Rink. If you exit and would like to re-enter again, you will have to pay for another admission ticket at $14 for adult and $12 for child.

What are the differences between Party package, Corporate package and Broomball On Ice package?

Package	2-hour Admission Tickets	Skate Boots Rental	Dedicated Party Host	Usage of Multi-Purpose Room	Usage of private ice-rink (Full)	Usage of private ice rink (1/3)
Party Package	O	O	O	O
Corporate Package	O	O		O	O
Broomball Package		O				O

However, due to covid Corporate Bookings & Party Packages will be temporarily ceased until the measures lift.

Pay-as-you-Skate

What is Pay-As-You-Skate?

Pay-As-You-Skate allows you to skate for 2-hrs within your selected time slot. Strictly no extension is allowed for any late comers.

How is Pay-As-You-Skate charged?

Normal admission fees apply for first 2-hours.

Adult admission: $14; subsequent 1-30mins: $3.50

Kid admission: $12; subsequent 1-30mins: $3

How do I know my start and end times for skating sessions?

Start and end times are registered when you scan in at the ticketing gantry, and is valid for 2 hours.

What if I exceed the given time limit?

If you exceed the given time limit of 2 hours, you will have to top up an additional $3.50 for adults and $3 for kids for the first 30 minutes at our Customer Service Counter. However, due to the limited capacity The Rink no longer allows extension of admission tickets.

Where can I make payment if I exceed the time limit?

The payment of $3.50 for adults and $3 for kids for every 30 minutes can be made at our Customer Service Counter.

What are the modes of payment accepted in The Rink?

From 1 April 2021, The Rink is officially going cashless. We accept NETS, PayWave (Visa/Mastercard/Unionpay & AMEX), Paylah or Ez-Link card only.

Learn-to-Skate

How do I choose which class to join?

LTS is offered to adults and children. The class ratio is 1 instructor to every 5 skaters, and classes will be grouped according to age subject to the registrants.

The Learn-to-Skate (LTS) programme comprises of Kids Learn-to-Skate (2 levels), Basic Core Blades for Beginners (4 levels), and Advanced Learn-to-Skate for Figure Skating (4 levels), Speed Skating (6 levels), and Ice Hockey (2 levels).

Kids from age 3 to 5 years old can join Our Kids Learn-to-Skate lessons programme that will be suitable for them. Beginner skaters (for age 6 and above) are encouraged to join the Basic Core Blades group classes. Intermediate skaters can advance to specialized lessons in their chosen ice sport (Figure, Speed, or Hockey). Read more here.

What are the age and fitness requirements for learning ice skating?

Skaters must be at least 3 years of age to join the classes. Prior skating experience is not required. For those looking to kick-start their fitness programme, you can also benefit from the Learn-to-Skate courses. You can learn to ice skate as long as you are physically healthy. Do inform your coach if you have any pre-existing health conditions and alert him/her of any unusual discomfort during classes.

What is the enrolment procedure, and what are included in the fees?

Enrollment is only available online.

Please enroll 72 hours prior to the start of the lesson, enrollment is accepted on a first-come-first-served basis. Term schedules that can be found on the lessons page.

LTS Fees (per skater, per level)*
*KIDS AND BASIC CORE BLADES: $171.20
ADVANCED LTS: $214.00
*Currently unavailable

Includes:

5 x 30mins weekly lessons
2-hour open skate practice after each lesson
Skate boots rental on lesson day

(Prices are inclusive of GST, admission, and skates rental for all class days)

Subsidized fees are applicable for School CCA programme. You may get your school CCA/PE HOD to contact us.

Is assessment compulsory?

For new skaters, we will advise you to sign up for our complimentary assessment to assess your level before registering for lessons because our LTS lessons are strictly non-refundable and non-transferable.
Our last assessment will be on 25 Apr and moving forward all new students are required to sign up for Basic Core Blades Level 1.

Do I need my own skates and gear?

Rental skate boots are inclusive in our LTS package. Hockey and Speed gears are not provided for advanced LTS.

Where can I find the schedule for each term?

The schedule for current and upcoming terms can be found on each of the lessons pages.

Am I eligible for make up lessons if I missed my class?

Yes, you are entitled for a make-up class if you’ve missed a class due to medical condition. Please email us a copy of your medical certificate in order to arrange the make-up class. Make-up classes are subject to approval and availability of lesson.

Do contact us for more information.

Am I eligible for refund if I am unable to make it for class?

All payments made for Group lessons are non-refundable, non-transferable and non-replaceable unless under the following conditions:

on medical grounds/ advice
in the event of emergencies or extraordinary circumstances (all of which will be reviewed on a case-by-case basis

Are there any charges for accompany adults?

Due to the covid measures, all spectator entries have been discontinued until further notice. Parents/accompanied adult are encourage to proceed to level 4 viewing gallery during lessons.
*Public skating admission rate applies should accompany adult or child choose to skate so kindly ensure your reservation to be done in advance for entry.

Do you conduct an ice skating camp during school holidays?

Yes, holiday intensive courses are available during school holiday periods in March, June, September, and November-December. The intensive ice camp is open to Basic Core Blades level only. It consists of 4 x 45mins daily lesson (instead of 5 x 30mins weekly lesson).

Schedule for the upcoming terms can be found on the Holiday Ice Camp lesson page.

Do you have an ice skating programme for School CCA?

Yes. Schools may book Learn-to-Skate as a CCA at a subsidized rate of only $107 per skater per term (usual price $171.20) for Basic Core Blades, and Advanced LTS at $134 per skater per term (usual price $214).

A minimum of 10 students sign up per school is required in order to enjoy the subsidized rate.

Please contact us for the application form.

How do I know if I am eligible to for Individual Lessons?

Everyone can sign up to Individual Lessons for a more focused session.

How do I book my Individual Lessons?

Individual Lessons can only be booked through The Rink’s customer service counter at least 3 days in advance and subjected to availability. Alternatively, you can refer to the public skating calendar for individual lesson schedule. Do note that Individual Lessons are priced at $74 per 30-minute lesson with 2-hour admission fee.

Can I request for a particular coach for my Individual Lessons?

Yes, you can request for a particular coach. (Subject to coach’s availability)

How many Individual Lessons can I book?

You may book up to 10 Individual Lesson slots in one transaction. All bookings are subject to availability, on a first-come, first-serve basis. The Individual Lessons schedule can be found on our Public Skating Schedule. All bookings must be made at least 3 days in advance.

What if I am unable to attend the Individual Lesson after the payment and booking with coach?

Rescheduling of lesson can be done directly with your coach in advance, and subjected to your coach’s availability.

Are there any refund provided if I am unable to attend the Individual Lesson after I made the payment?

All payment made for Individual lessons are non-refundable, you may reschedule the lesson directly with your coach in advance, and subjected to your coach’s availability.

Can I engage a personal coach for lessons or training, apart from The Rink’s list of coaches?

All personal coaching, teaching or any form of training, without the prior approval and or agreement with The Rink, is not permitted. Only NROC certified coaches, contracted by The Rink or approved by SISA and SIHA, are eligible to carry out coaching programmes, training and or winter sports related activities at The Rink.

What qualifications do the coaches at The Rink hold?

All listed coaches are contracted by The Rink and are NROC (provisional or full) certified. Only coaches contracted by The Rink are permitted to conduct coaching, teaching and or training sessions, programmes or lessons, group or individual, at The Rink.

Where can I check if my coach is NROC certified?

Kindly visit https://www.myactivesg.com/Sports/Find-a-Coach if you like to check on the credentials of your winter sports coaches.

Where can I find out more information about the various winter sports programmes in Singapore?

Kindly visit the two associations managing the various winter sports in Singapore.
Singapore Ice Skating Association – www.sisa.org.sg
Singapore Ice Hockey Association – www.siha.org.sg

UPDATED Safe Management Measures (Transition phase from 22 November 2021)

What is The Rink's opening hours like?

The Rink’s Public Skating schedule will be updated regularly. Skaters are encouraged to check out our schedule on our website before coming down to The Rink. The Rink’s opening hours will remain at 10.30am daily.

What are the measures that The Rink will be taking to ensure the safety of skaters and visitors?

Aligning with the government’s measures, The Rink will have in place the following safety measures:

a) TraceTogether Check-in: All skaters are required to check in using the TraceTogether app/token upon entry & exit. The Rink will turn away skaters and visitors with fever and/or who appear unwell. Skaters and visitors are required to download and utilise their QR code reader to enable them to scan the SafeEntry/ Exit code.

b) Reduce Physical Interaction and Ensure Safe Distancing: The Rink will re-organize skaters’ traffic flow, beginning with the queue system, entry to The Rink and space management within the facility. This is to ensure that the mixing of groups is minimised to transient contact. The facility will undergo periodic cleaning with disinfectant solution, hand soaps will be made available in all washrooms and skate boots will be sanitised frequently to ensure hygiene.

c) Crowd Management: A maximum of 50 skaters are allowed per public skating session/lessons.

Learn-to-Skate Group Lessons

– All group lessons will be kept at 4 students to a coach. Everyone is reqquired to wear face masks at all times (on/off ice).

Private Lessons (2 pax) – (Not available now)

– The Rink offers private lessons for groups of 2. For more enquiry, please email to info@therink.sg

Individual Lessons:

Students are required to adhere to the physical distancing of 2m on ice between coach and 3m between students at all times.

d) Wearing of Masks & Personal Hygiene: Visitors and skaters are required to wear face masks at all times (on/off ice).
Hand sanitisers are placed at the gantry of The Rink. Visitors and skaters are strongly encouraged to wash their hands thoroughly and or sanitise their hands.

e) Enhance Cleaning Protocols: High touch surfaces made of plastic or metal, such as doorknobs, gantry, ticketing counter tops will be cleaned routinely with disinfectant. Cleaners will put on disposable gloves when performing of tasks and discard after completion of tasks.

What is the maximum capacity per Public Skating Session?

A maximum of 50 skaters will be allowed into The Rink. Spectators’ admission has been discontinued from the date of reopening until further notice.

How can we get the most updated information about The Rink’s operations and programmes?

Do follow us on Facebook www.fb.com/therinksg and on Instagram @therinksg for the most updated information. For all other general information about the rink and its range of services, visit our website www.therink.sg

For all other enquiries, comments and/or requests, please email info@therink.sg.
*The Rink reserves the right in its sole and absolute discretion, to interpret, apply and communicate these Terms & Conditions. All decisions made by The Rink shall be final and conclusive in each case.

How do we purchase admission tickets during this period?

For more information please read our FAQs on ‘Online Ticket Sales‘ and follow our social media:

FB: @therink.sg
IG: @therinksg

Can I skate if I am not vaccinated?

12 years old and above must be fully vaccinated for entry to The Rink. Children 12 years old and below (born in 2009 and later) are currently not eligible for any COVID-19 vaccine under the vaccination programme, will be allowed to enter the rink.

Do I need to put on mask while skating?

Mask is mandatory on/off ice at all times in The Rink irrespective of vaccination status. Consumption of food is strictly prohibited within the facility.

Thank you and have Fun On Ice!

Online Ticket Sales

What is available for purchase online?

The following are available for online purchase:

Standard public skating tickets (Skates and aids can be purchase directly at our Customer Service Counter).
Learn-to-Skate Lessons

Can I purchase tickets/lessons in advance?

Ticket sales are launched every Friday and Sunday 12 noon. Tickets may be purchased at least one day in advance for public skating sessions.

1)	Ticket sales for Saturdays & Sundays will be opened on every Friday 12noon
2)	Ticket sales for Mondays to Fridays will be opened on every Sunday 12noon

Tap QR Code to purchase your admission tickets now!

Is Advance Open Session available online?

Yes, Advance Open Session is available on eCapitaMall. Tickets are release every Friday 12noon for the following weekdays.

I am a Skater Play Pass user, how do I redeem my sessions?

For Skater Play Pass users, you may call in 6684 2381 to make your reservation. Reservation hotline is available only on Fridays & Sundays from 12pm to 3pm.
*No-cancellation policy. All sessions (in SPP card) for cancellations or no–shows will be deducted accordingly.

When can I use the tickets purchased online?

Tickets purchased online can only be used on your selected date and time of visit. No extension or re-scheduling allowed unless it is due to medical conditions.

Is there a minimum number of tickets I need to purchase per transaction?

Customers are encouraged to buy a maximum of 5 admissions per day.

Can I refund after purchase?

Skaters are reminded to check that they have met all eligibility conditions before they make any purchase of admission tickets online as there are no cancellations or refunds of admission tickets shall be entertained unless it is due to medical condition. Skaters are required to submit a copy of your medical letter/appointment for verification purposes. Refunds/extension will be subject to management approval.

Can I purchase admissions for Birthday Treats online?

Admissions for Birthday Treats are only available at The Rink’s Customer Service Counter. Customer who wish to buy admissions for Birthday Treats are required to write in to us at info@therink.sg to make a reservation.
*All reservations must be done 3 working days in advance and slots are subject to availability.

Is there a time frame to complete our transaction?

Each transaction has to be completed within 30-minutes, otherwise transaction will expire and be considered incomplete.

I received an error at the end of my transaction, what do I do?

Please ensure that your billing information is correct. If your billing information was entered correctly, but you are still receiving an error message, please call 6684-2374 (11am to 4pm daily) or contact us for assistance.