Frequently Asked Questions

General Frequently Asked Questions

Is there any minimum age for children to ice skate?

The minimum age for children is 3 and above. Children between 3-5 years old will need a parent/guardian to accompany them on ice.

What is the smallest and biggest skate boots size you have?

Our smallest skate boots is size Euro 27 and biggest skate boots is size Euro 47.

Do you have lockers to keep our personal belonging?

Yes, we do have lockers available at The Rink’s premises at a non-refundable, one-time usage fee of $2.

It is my first time ice skating, what should I wear?

We recommend you to wear a winter jacket or a few layers of clothing, and long pants to stay warm and prevent injuries. Gloves are not compulsory, but you can wear a pair for extra warmth and prevent cuts. Wear thick calf socks to prevent abrasion from the skate boots (ankle socks are not recommended).

Do you think I need to rent a skating aid as it is my first time ice skating?

Yes, it is recommended to rent a skating aid. Our skating aids aims to assist you with balancing properly on ice, enabling you to practice your skating skills.

What is the difference between penguin, snowman and seal skating aids?

Penguin skating aids ($10 for 2-hour) are designed for children below 1.2m height and below 10 years old to help assist with their first steps onto the ice.

Snowman skating aids ($10 for 2-hour) are suitable for older children (above 10 years old) and adults.

Seal skating aids ($15 for 2-hour) are suitable for older children (above 10 years old) and adults, meant for 2 persons.

What are the dos and don’ts on ice?

DO’s

Store your valuables in the lockers. (Non-refundable fee of $2 per locker)
Ensure that your skate boots are fastened properly
Please enter and leave the ice rink via the gates at all times
Keep off the ice rink and stay behind the barriers during ice-resurfacing sessions
Skate in an anti-clockwise direction to prevent collision with other skaters
Protect your head if you fall. Alternatively, you can rent a helmet for $5 per 2-hour
Please be considerate to beginner skaters
Approach our friendly crew in yellow tee should you require any assistance

DON’Ts

Do not skate if you are pregnant
Do not carry young children or babies while skating on ice surface
Do not skate under the influence of alcohol or when you are feeling unwell
Do not carry bags while skating as it may affect your balance. Do not carry any sharp objects when skating
Do not use mobile phones or music players while skating on ice. You can leave them in a locker. (Non-refundable fee of $2 per locker)
Do not skate at excessive speed
Do not jump, push or spin while on ice
Do not litter or throw objects on ice
Do not deface or dig holes on the ice surface
Playing any forms of games during public skating sessions other than those approved by The Rink is prohibited.

Once I enter the admission gantry, can I leave the premise and re-enter again?

Each admission ticket allows for one-time entry into The Rink. If you exit and would like to re-enter again, you will have to pay for another admission ticket at $14 for adult and $12 for child.

What are the differences between Party package, Corporate package and Broomball On Ice package?

Package	2-hour Admission Tickets	Skate Boots Rental	Dedicated Party Host	Usage of Multi-Purpose Room	Usage of private ice-rink (Full)	Usage of private ice rink (1/3)
Party Package	O	O	O	O
Corporate Package	O	O		O	O
Broomball Package		O				O

Pay-as-you-Skate

What is Pay-As-You-Skate?

Pay-As-You-Skate allows you to skate as long as you please during public skating sessions, beyond the fixed 2-hour skating time limit.

How is Pay-As-You-Skate charged?

Normal admission fees apply for first 2-hour 15mins.

Adult admission: $14; subsequent 30mins: $3.50

Kid admission: $12; subsequent 30mins: $3

How do I know my start and end times for skating sessions?

Start and end times are registered when you scan in at the ticketing gantry, and is valid for 2 hours 15 minutes.

What if I exceed the given time limit?

If you exceed the given time limit of 2 hours and 15 minutes, you will have to top up an additional $3.50 for adults and $3 for kids for every 30 minutes at our Customer Service Counter.

Where can I make payment if I exceed the time limit?

The payment of $3.50 for adults and $3 for kids for every 30 minutes can be made at our Customer Service Counter.

Online Ticketing Portal

What is available for purchase online?

The following are available for online purchase:

Standard public skating tickets
Skate boots rental and accessories
Learn-to-Skate Lessons
Party Package

Can I purchase tickets/lessons in advance?

Tickets may be purchased one week in advance for public skating sessions, and one month in advance for the Party Package. As for Learn-to-Skate courses, the next intake of sign-ups will be available after the 2nd lesson of the current intake.

When can I use the tickets purchased online?

Tickets purchased online must be used on your selected date of visit.

Is there a minimum number of tickets I need to purchase per transaction?

There is no minimum number of tickets per transaction, but do take note of the following:

The maximum number of party package tickets you can purchase is 50pax.
Each transaction is capped at $1,200.

We need to reschedule the Party Package we booked, what can we do?

Rescheduling of the Party Package is not allowed. Do ensure that the date and time are correct before booking and making payment.

Can I purchase discounted tickets or use existing promotions online?

Discounts and promotions are only available at The Rink’s Customer Service Counter.

Is there a time frame to complete our transaction?

Each transaction has to be completed within 30-minutes, otherwise transaction will expire and be considered incomplete.

I received an error at the end of my transaction, what do I do?

Please ensure that your billing information is correct. If your billing information was entered correctly, but you are still receiving an error message, please call 6684-2374 (10am to 5pm daily) or contact us for assistance.

How do I book individual lesson?

To book Individual Lessons, please head down to The Rink’s Customer Service Counter for registration and payment.

How do I book Broomball on Ice or Corporate Bookings?

For Broomball on Ice or Corporate Bookings, please contact us.

TICKET REDEMPTION

Is the confirmation voucher my admission ticket?

The confirmation voucher is used to redeem your admission ticket at The Rink’s self-ticketing kiosk. Please print out the confirmation voucher on the day of redemption.

How do I redeem my admission ticket using the confirmation voucher?

To redeem your admission ticket, please print out the confirmation voucher and redeem your admission ticket from our self-ticketing kiosk. Please note that the confirmation voucher is not an e-ticket.

I did not receive my confirmation voucher, what do I do?

You should receive an email with your confirmation voucher within 30-minutes, after a successful transaction. The email might be sorted into your junk mail folder. If you do not receive the email within 24 hours, please call 6684-2374 (10am to 5pm daily) or contact us for assistance.

I purchased an admission ticket online, do I still have to redeem a ticket before I enter The Rink?

If your admission ticket was purchased online, please redeem your admission ticket at The Rink’s self-ticketing kiosk.

Why do I have to redeem an admission ticket when I already purchased tickets online?

The online purchase, and subsequent confirmation voucher sent to your email, is to secure you a timeslot. However, an admission ticket is required for entry to The Rink’s premises.

What if I forgot to bring my online voucher?

You can still redeem your admission ticket by keying in your redemption code at the self-ticketing kiosk.

TICKET PAYMENT

What modes of payment do you accept for online transactions?

We accept payments via NETS, debit cards and credit cards.

What if I lose my admission ticket?

If you lose your admission ticket when exiting, an additional charge of $14 for adults and $12 for kids will be required.

Where can I make my payment if I exceed the time slot?

You can make the payment at our Customer Service Counter.

Express Self-Ticketing Kiosk

What is the self-ticketing kiosk?

The self-ticketing kiosk is an automated kiosk which allows skaters to purchase admission tickets and skating accessories, or for redemption of tickets purchased online.

Where do I collect my socks, gloves and skate boots?

Please present your ticket at our Customer Service Counter to collect your socks and gloves, and at the Skate Hirer Counter for your skate boots.

How do I know my start and end times for skating sessions?

Start and end times are registered when you tab in at the ticketing gantry, and it is valid for 2 hours 15 minutes.

What if I exceed the given time limit?

If you exceed the given time limit of 2 hours and 15 minutes, you can top up an additional $3.50 for adults and $3 for kids for every 30 minutes at our Customer Service Counter.

Where can I make payment if I exceed the time limit?

You can make the payment at our Customer Service Counter.

Is it possible to purchase more than 2 hours of skating time?

The self-ticketing kiosk does not allow you to purchase more than 2 hours of skating time. To do so, please approach our Customer Service Counter to make payment for additional time.

The kiosk did not issue me with a ticket after payment, what do I do?

Please approach our Customer Service Counter for assistance.

There is a technical problem with the kiosk, what should I do?

Please approach our Customer Service Counter for assistance.

Can I purchase tickets in advance through the kiosk?

The kiosk only allows for same-day purchases. Advance purchase can be made through our online ticketing portal <link to online purchase>.

What mode of payment is accepted at the kiosk?

Our self-ticketing kiosk accepts NETS, MasterCard, Visa, PayWave, PayPass and Ez-Link Payment

Can I book a Party Package or a Corporate Booking at the kiosk?

Party Package or a Corporate Booking is not available at our self-ticketing kiosk. Party Packages can be booked through our [online ticketing portal]. For Corporate Bookings, please [contact us].

Can I sign up for Learn-to-Skate courses or Individual Lesson at the kiosk?

Learn-to-Skate courses or Individual Lessons are not available at our self-ticketing kiosk. You can sign up for Learn-to-Stake courses through our online ticketing portal. For Individual Lessons, please approach our Customer Service Counter.

As a The Skater`s plahy pass holder, can I redeem my admission ticket through the kiosk?

For The Skater`s Play Pass holders, please redeem your admission
ticket at our Customer Service Counter as verification is required.

What if I lose my admission ticket?

If you lose your admission ticket when exiting, an additional charge of $14 for adults and $12 for kids will be required.

If I would like to enter The Rink to help my kid wear their skate boots, do I have to purchase an admission ticket?

We allow for a 10-minute grace period. Thereafter, if you wish to remain in The Rink, you will need to purchase an adult admission ticket at $14 or a spectator ticket at $4.

I purchased an admission ticket online, do I still have to redeem a ticket before I enter The Rink?

Please redeem your admission ticket at The Rink’s self-ticketing kiosk, if your admission ticket was purchased online.

Why do I have to redeem an admission ticket when I already purchased tickets online?

The online purchase, and subsequent confirmation voucher sent to your email, is to secure you a timeslot. However, an admission ticket is required for entry to The Rink’s premises.

Can I purchase an admission ticket at the kiosk and use the ticket later in the day?

It is possible to purchase a ticket first and use it later on, as long as it is used within the day of purchase.

Is there an age requirement to use the kiosk?

As long as you own an EZ-Link, NETS, credit card or Paywave/PayPass, you can use the self-ticketing kiosk.

Learn-to-Skate

How do I choose which class to join?

LTS is offered to adults and children. The class ratio is 1 instructor to every 10 skaters, and classes will be grouped according to age.

The Learn-to-Skate (LTS) programme comprises of Kids Learn-to-Skate (2 levels), Basic Core Blades for Beginners (4 levels), and Advanced Learn-to-Skate for Figure Skating (4 levels), Speed Skating (6 levels), and Ice Hockey (2 levels).

Kids from age 3 to 5 years old can join Our Kids Learn-to-Skate lessons programme that will be suitable for them. Beginner skaters (for age 6 and above) are encouraged to join the Basic Core Blades group classes. Intermediate skaters can advance to specialized lessons in their chosen ice sport (Figure, Speed, or Hockey). Read more here.

What are the age and fitness requirements for learning ice skating?

Skaters must be at least 3 years of age to join the classes. Prior skating experience is not required. For those looking to kick-start their fitness programme, you can also benefit from the Learn-to-Skate courses. You can learn to ice skate as long as you are physically healthy. Do inform your coach if you have any pre-existing health conditions and alert him/her of any unusual discomfort during classes.

What is the enrolment procedure, and what are included in the fees?

Enrollment is only available online.

Please enroll 72 hours prior to the start of the lesson, enrollment is accepted on a first-come-first-served basis. Term schedules that can be found on the lessons page.

LTS Fees (per skater, per level)*
KIDS AND BASIC CORE BLADES: $171.20
ADVANCED LTS: $214.00

Includes:

5 x 30mins weekly lessons
2-hour open skate practice after each lesson
Skate boots rental on lesson day

(Prices are inclusive of GST, admission, and skates rental for all class days)

Subsidized fees are applicable for School CCA programme. You may get your school CCA/PE HOD to contact us.

Do I need my own skates and gear?

Rental skate boots will be provided. Hockey and Speed gears are not provided for advanced LTS.

Where can I find the schedule for each term?

The schedule for current and upcoming terms can be found on each of the lessons pages.

Am I eligible for make up lessons if I missed my class?

Yes, you are entitled for a make-up class if you’ve missed a class due to health issues. Please email us a copy of your medical certificate in order to arrange the make-up class. Make-up classes are subject to approval and availability of session.

Do contact us for more information.

Am I eligible for refund if I am unable to make it for class?

All payments made for Group lessons are non-refundable, non-transferable and non-replaceable unless under the following conditions:

on medical grounds/ advice
in the event of emergencies or extraordinary circumstances (all of which will be reviewed on a case-by-case basis

Are there any charges for accompany adults?

All Group and Individual Learn-to-Skate students are entitled to free admission for one accompanying* adult during lessons. Any subsequent accompanying* adult or child will be required to pay spectator admission at $4 each.
*Public skating admission rate applies should accompany adult or child choose to skate.

Do you conduct an ice skating camp during school holidays?

Yes, holiday intensive courses are available during school holiday periods in March, June, September, and November-December. The intensive ice camp is open to Basic Core Blades level only. It consists of 4 x 45mins daily lesson (instead of 5 x 30mins weekly lesson).

Schedule for the upcoming terms can be found on the Holiday Ice Camp lesson page.

Do you have an ice skating programme for School CCA?

Yes. Schools may book Learn-to-Skate as a CCA at a subsidized rate of only $107 per skater per term (usual price $171.20) for Basic Core Blades, and Advanced LTS at $134 per skater per term (usual price $214).

A minimum of 10 students sign up per school is required in order to enjoy the subsidized rate.

Please contact us for the application form.

How do I know if I am eligible to for Individual Lessons?

Everyone can sign up to Individual Lessons for a more focused session.

How do I book my Individual Lessons?

Individual Lessons can only be booked through The Rink’s customer service counter at least 3 days in advance and subjected to availability. Alternatively, you can refer to the public skating calendar for individual lesson schedule. Do note that Individual Lessons are priced at $74 per 30-minute lesson with 2-hour admission fee.

Can I request for a particular coach for my Individual Lessons?

Yes, you can request for a particular coach. (Subject to coach’s availability)

How many Individual Lessons can I book?

You may book up to 10 Individual Lesson slots in one transaction. All bookings are subject to availability, on a first-come, first-serve basis. The Individual Lessons schedule can be found on our Public Skating Schedule. All bookings must be made at least 3 days in advance.

What if I am unable to attend the Individual Lesson after the payment and booking with coach?

Rescheduling of lesson can be done directly with your coach in advance, and subjected to your coach’s availability.

Are there any refund provided if I am unable to attend the Individual Lesson after I made the payment?

All payments made for Individual lessons are non-refundable, you may reschedule the lesson directly with your coach in advance, and subjected to your coach’s availability.

Reopening of The Rink on 3 July 2020

When will The Rink be opened and what are the opening hours like?

The Rink will reopen on 3 July 2020.

Ice schedule will be updated regularly. Skaters are encouraged to check out our ice schedule before coming down to The Rink. The Rink’s opening hours will remain at 10.30am daily.

What are the measures that The Rink will be taking to ensure the safety of skaters and visitors?

Aligning with the government’s measures, The Rink will have in place the following safety measures:

a) Contact Tracing & Temperature Screening: The Rink will implement the SafeEntry Visitor Management System for skaters and visitors and will be conducting temperature screenings before allowing entry. The Rink will turn away skaters and visitors with fever and/or who appear unwell. Skaters and visitors are required to download and utilise their QR code reader to enable them to scan the SafeEntry/ Exit code.

b) Reduce Physical Interaction and Ensure Safe Distancing: The Rink will re-organize skaters’ traffic flow, beginning with the queue system, entry to The Rink and space management within the facility. This is to ensure that the mixing of groups is minimised to transient contact. The facility will undergo periodic cleaning with disinfectant solution, hand soaps will be made available in all washrooms and skate boots will be sanitised frequently to ensure hygiene.

c) Crowd Management: A maximum of 50 skaters are allowed per public skating session/lessons.

Learn-to-Skate Group Lessons

– All group lessons will be limited to a maximum of 5 students to a coach. Each group will be having their lessons in their designated areas throughout the entire course duration. Strictly no mixing of groups will be allowed during lessons and students and coaches are required to maintain a physical distancing of 2 meters apart during lessons.

Individual Lessons:

2m physical distancing between coach and student and 3m physical distancing between pairs are to be adhered at all times.

d) Wearing of Masks & Personal Hygiene: Visitors and skaters are required to wear face masks when they enter the facility. Hand sanitisers are placed at the gantry of The Rink. Visitors and skaters are strongly encouraged to wash their hands thoroughly and or sanitise their hands.

e) Enhance Cleaning Protocols: High touch surfaces made of plastic or metal, such as doorknobs, gantry, ticketing counter tops will be cleaned routinely with disinfectant. Cleaners will put on disposable gloves when performing of tasks and discard after completion of tasks.

What is the maximum capacity per Public Skating Session?

A maximum of 50 skaters will be allowed into The Rink. Spectators’ admission will be discontinued from the date of reopening until further notice. Spectators may proceed to the gallery seats at level 4 to watch skaters.

Will lessons be resumed after reopening?

Both Group Learn-to-Skate and Individual lessons will resume. Group lessons will be limited to no more than 5 participants and one coach. Physical distancing of 2m should always be maintained when lessons are conducted. A distance of 3m must be maintained between groups. For more information on lessons, kindly visit our website at https://www.therink.sg/lessons/learn-to-skate-lts/

How can we get the most updated information about The Rink’s operations and programmes?

Do follow us on Facebook www.fb.com/therinksg and on Instagram @therinksg for the most updated information. For all other general information about the rink and its range of services, visit our website www.therink.sg

For all other enquiries, comments and/or requests, please email info@therink.sg

Thank you and have Fun On Ice!